Website Design and Marketing Disclaimer

By Paying Your Deposit You Are Subjecting Yourself To These Terms And Conditions

These Terms and Conditions supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with terms and conditions of any order submitted. Use of my services constitutes acceptance of these Terms and Conditions.

A - LIMITED LIABILITY
Stephan Uys Trading as DNS Enterprises is without liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, virus, delay in operation or transmission, inaccurate information, communications line failure, theft or destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

Should any provision of this agreement be held to be illegal, invalid, or unenforceable by a court law, the legality, validity and enforceability of the remaining provisions of this agreement shall remain unaffected thereby unless otherwise stated.

Stephan Uys Trading As DNS Enterprises also disclaims any warranty of merchantability or fitness for a particular purpose. Stephan Uys Trading As DNS Enterprises will not be responsible for any damage suffered. This includes loss of data resulting from delays, non-deliveries, mis-deliveries, or service interruptions caused by Stephan Uys Trading As DNS Enterprises (or visitors, members, contributors or others) negligence, errors or omissions.

B – GRAPHICS IMAGES AND MATERIALS
All graphics and text are to be supplied by the client in electronic format. Illustrations and photographs must be in Jpeg format.

DNS Enterprises cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

NOTE: Should the client not supply DNS Enterprises with the above information in electronic format, our standard hourly rate of R290/hour will be charged in addition to the design fee for drafting of text on website pages. Scanning of graphics will be charged at an additional R20 per scan. The rate of R290/hour would also be charged in addition to the quoted price where the client requests Flash graphics, as these are very labour intensive to create. A separate quote would be given in such cases.

C - THE DESIGN POROCESS
The design process entails the following:
1. The client accepts the proposal and pays the 50% deposit, domain name and hosting fees (where applicable) into DNS Enterprises's bank account.
2. DNS Enterprises shall use the information as stated on the artwork form and other documentation or graphics and photographs as supplied by the client to draw up a first draft of the homepage of the website.
3. DNS Enterprises shall then also (where applicable) obtain the required domain name, and thereafter set up the hosting.
4. The client is notified and a process of reciprocal information flow follows in order to get the design and layout of the template as per the client's specifications. The first step is to get the design and layout finalized before continuing with the rest of the website. Only 1 page is presented to the client as a draft.
5. The price as quoted on the proposal includes only the first draft and 2 further drafts or changes. It is thus important that the client gives DNS Enterprises as much information as possible with regard to colour schemes and layout.
6. Once the client has given final written approval of the design and layout, the homepage is finalized by including the correct text as well as any additional photographs and/or graphics - as supplied by the client.
7. Upon the inclusion of all info into the homepage, the client needs to give written approval of the homepage to mark the end of this phase of the design process.
8. After written approval, the rest of the website is finalized, including text, photographs, graphics etc as agreed upon and supplied by the client.
9. Thereafter, the client is again expected to approve the final website in writing, indicating the end of the design process.
10. Upon completion of the design process, the client pays over to DNS Enterprises the outstanding amount as per the proposal or as agreed upon in writing.
11. Once DNS Enterprises has received the final amount, the website shall be launched on the Internet.
12. After this, DNS Enterprises shall give the client a further 3 Month period, referred to as a 'fine tuning" period, in which to iron out any possible problems with the website. This includes correction of links not working and any other technical errors. It excludes changes to the design. Design changes will be carried out at an additional cost of R290/hour.
13. After the 3 month period, DNS Enterprises shall carry out website maintenance at R290/hour. This will be charged on half hour increments after a full hour's work has been carried out and the client shall be kept updated of this.
14. DNS Enterprises shall supply the client with the correct invoices for all payments made.
15. NOTE - changes to the design and layout ordered after the client has approved, in writing, the design and layout in writing shall be charged at an additional rate of R290/hour.

D - YOUR PRIVACY
We do not share or sell any of your details with third party companies.

E- PAYMENTS OF ACCOUNTS
1. A deposit is required from any new client before any work is carried out.
2. The balance is payable upon delivery or within 30 days of the invoice, whichever comes first.
3. It is the policy of DNS Enterprises that any outstanding accounts for work carried out by DNS Enterprises or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with DNS Enterprises.
4. Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.
5. If accounts are not settled or DNS Enterprises have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result court judgements being added to the clients credit rating.
6. Following consistent non payment of an invoice our Legal Advisors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.
7. The website, graphics and any programming code remain the property of DNS Enterprises until all outstanding accounts are paid in full.
8. Refunds are given at SOLE DISCRETION of DNS Enterprises.

F- WEBSITE HOSTING
Whilst DNS Enterprises uses a third party hosting company to host websites, no guarantees can be made as to the availability or interruption of this service by DNS Enterprises cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

G - SEARCH ENGINE OPTIMISATION / MARKETING / LINKING
Search Engine Optimization is an ongoing process that involves a variety of important aspects. Whilst customers are guaranteed a properly optimized website (phase 1) as well as our very best service and advice, Stephan Uys Trading As DNS Enterprises cannot guarantee rankings and/or results as we do not exercise continuous control over the actions of neither customers nor the search engines.

H - FREE 3 MONTH GUARANTEE
I will correct any errors to the design, content, visual effects and programming of your website for three months after launch of your website to ensure your website is working 100% the way it should be. This is to ensure your satisfaction with the final result and to ensure everything is working as per original specification.

Any alterations or additions and changes to the website design or content other than corrections will be billed for.

This guarantee only includes website design packages and not marketing packages, search engine optimisation and linking. I can not guarantee results for search engine rankings as I and all webmasters in the world are 100% at the mercy of the Search Engines such as Yahoo, Google and MSN. They can change their algorithms at any time and with it your rankings.

I - MEETINGS
Quotations will be done via email, I do not do meetings for websites under R5000. In the time we have arranged and held our meeting I could have finished your project already. If you require a meeting with me and your quoted website is under R5000 it will be @ my hourly rate.  If I am required to travel to Johannesburg I will levy at least 3 hours time.  One of the reasons I can offer such value for money at such speed is because I do not have meetings with clients which takes a significant part out of my day.  You send me what you want done and I do it and it is done before you can arrange a meeting with me.

Complaints Procedure

Anyone who experiences a problem with their web service provided by DNS Enterprises should raise the matter directly using our contact information to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.